Terms of service
Terms & Conditions
Last updated: 01.07.2026
Welcome to Plans Never Lie.
This website and online store are operated by Plans Never Lie, a brand operated by Luiza Ahnert Goncalves / Print Never Lies. Throughout the site, the terms “we”, “us” and “our” refer to Plans Never Lie.
By visiting our website and/or purchasing something from us, you agree to the following Terms of Service. Please read them carefully before using our website or placing an order.
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Store operator
Plans Never Lie
a brand operated by:
Luiza Ahnert Goncalves
(Print Never Lies)
Finkenweg 5
65843 Sulzbach
Germany
Email: plansneverlies@gmail.com
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Our products
Plans Never Lie sells digital travel products, including digital travel guides, checklists, templates, itineraries, and planning resources.
No physical product will be shipped. Our products are delivered electronically, usually by download link, email, or another digital delivery method.
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Digital delivery
After completing your purchase, you should receive access to your digital product through the checkout confirmation page, email, or download link.
Please make sure your email address is entered correctly at checkout. We are not responsible for delays caused by incorrect customer information, but you can contact us if you need help accessing your order.
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Personal use only
All digital products sold by Plans Never Lie are for personal use only.
You may not copy, resell, redistribute, share, publish, upload, forward, reproduce, or commercially exploit our digital products or any part of them without our written permission.
You may download and use the product for your own personal travel planning.
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Prices and payment
Prices are shown on the website at the time of purchase. We reserve the right to change prices, offers, and product availability at any time.
Payment must be completed before digital products are delivered. Payments are processed through the payment methods available at checkout.
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Accuracy of travel information
We do our best to provide useful, accurate, and up-to-date travel information. However, travel information can change, including opening hours, prices, routes, transportation schedules, restaurant availability, entry requirements, local rules, and attraction access.
Plans Never Lie is not responsible for changes made by third parties, travel disruptions, closures, weather conditions, strikes, personal travel decisions, or other circumstances outside our control.
Before traveling, you are responsible for checking current official information, including visa rules, entry requirements, health requirements, transport schedules, accommodation details, and attraction opening times.
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Refunds and cancellations
Because our products are digital and are delivered electronically, refunds are limited once the digital product has been delivered, downloaded, or accessed.
Please review our Return and Refund Policy for more details.
Nothing in these Terms of Service limits any mandatory consumer rights that may apply under applicable law.
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EU consumer withdrawal rights
If you are a consumer based in the European Union, you may have a legal right to withdraw from certain online purchases within 14 days.
For digital content, this right may be affected once digital content has been supplied or accessed, depending on the consent and confirmation process used at checkout and applicable consumer law.
Nothing in these Terms of Service is intended to remove any mandatory consumer rights you may have under applicable law.
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Account and customer information
You agree to provide current, complete, and accurate purchase and account information when placing an order.
You are responsible for keeping your order confirmation, download link, and account access secure.
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Intellectual property
All content on this website and in our digital products, including text, design, layouts, files, guides, checklists, templates, branding, images, and other materials, belongs to Plans Never Lie or is used with appropriate rights or licenses.
You may not use our content for commercial purposes without our written permission.
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Third-party links and services
Our website, products, or guides may include links or references to third-party websites, services, attractions, restaurants, hotels, transport providers, tools, or platforms.
We are not responsible for the content, availability, accuracy, policies, prices, or services of third parties.
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Limitation of liability
To the maximum extent permitted by law, Plans Never Lie is not liable for indirect, incidental, or consequential losses related to the use of our website, products, or travel information.
Our digital products are planning resources. They do not guarantee a specific travel experience, result, saving, or outcome.
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Changes to these Terms
We may update these Terms of Service from time to time. The latest version will be available on this page.
Your continued use of the website after changes are published means that you accept the updated Terms of Service.
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Contact
If you have questions about these Terms of Service, please contact us at:
Email: plansneverlies@gmail.com